Privacy Policy | Secured Loan Hub

Who We Are

Secured Loan Hub is a trading name of Charles Frank Finance Ltd, an FCA-authorised credit broker (FRN 624668). We are the data controller for the personal information we collect through this website. Our registered address is in Cardiff, Wales, CF10.

Information We Collect

We may collect the following personal information: • Contact details — name, email address, phone number • Financial information — property value, mortgage balance, income, employment status, credit profile (only when you use our calculators or apply for a quote) • Technical data — IP address, browser type, device information, pages visited (collected automatically via cookies and analytics) We only collect information that is necessary to provide our service and comply with our regulatory obligations.

How We Use Your Information

We use your personal data to: • Provide secured loan quotes and advice • Match you with suitable lenders from our panel • Communicate with you about your enquiry • Comply with FCA regulatory requirements • Improve our website and services • Send marketing communications (only with your explicit consent) Our lawful basis for processing is: (a) your consent, (b) performance of a contract, and (c) our legitimate interests in providing financial broking services.

Sharing Your Information

We may share your information with: • Lenders on our panel — to obtain quotes and process applications • Credit reference agencies — lenders may conduct credit checks as part of the application process • Regulatory bodies — including the FCA and the Information Commissioner's Office, where required • Service providers — such as our website hosting and analytics providers (Vercel, Supabase) We will never sell your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For loan enquiries, we retain records for a minimum of 3 years after the last contact, in line with FCA record-keeping requirements. You can request deletion of your data at any time (subject to regulatory obligations).

Your Rights

Under UK GDPR, you have the right to: • Access — request a copy of the personal data we hold about you • Rectification — ask us to correct inaccurate data • Erasure — request deletion of your data (subject to legal obligations) • Restriction — ask us to limit how we use your data • Portability — receive your data in a structured, machine-readable format • Object — object to processing based on legitimate interests • Withdraw consent — where processing is based on consent To exercise any of these rights, contact us at info@securedloanhub.co.uk.

Cookies

We use essential cookies to make our website function correctly and analytics cookies (Vercel Analytics) to understand how visitors use our site. Analytics data is anonymised and aggregated. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at: • Email: info@securedloanhub.co.uk • Post: Charles Frank Finance Ltd, Cardiff, CF10 You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.